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We are looking for a Customer Liaison Officer to join the team of an established FM company in the Birmingham area on a temporary basis.
Customer Liaison Officer
Monday to Friday
Birmingham patch
18 per hour via umbrella, paid weekly
As a Customer Liaison Officer, your main duties will be:
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Liaising with tenants regarding refurbishment projects or works being carried out on their properties
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Ensuring tenants are kept up to date with work orders and progress, providing updates as necessary
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Sending notice to access requests
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Being the first point of contact for any queries or complaints, and ensuring they are handled efficiently
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Visiting tenants and providing front-facing support as required
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Handling all associated administrative work and reports
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Managing inbound and outbound calls as required
As a Customer Liaison Officer, you will need:
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Previous experience in a similar role
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FM or social housing experience
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Good customer service experience
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Proficiency in IT and Microsoft Office packages
The benefits of this role include:
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Career opportunities in an established company
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12-week contract
We are particularly interested in speaking to any RLO / TLO / CLO / Resident Liaison Officer / Tenant Liaison Officer / Neighbourhood Officer / Repairs Schedulers in the area.
If you would like to be considered for this role, please apply directly to this advert. For more information, please get in touch on (phone number removed).
