Senior customer care coordinator

Are you an experienced Customer Care Coordinator looking to join a reputable home builder? A well-established and respected residential developer, known for delivering high-quality and affordable new build homes in Birmingham, is hiring for a Senior Customer Care Coordinator to join their busy and growing team.

Location: Birmingham
Position: Senior customer Care Coordinator
Industry: House building / Construction / Property Development

Job Overview:

As a Senior customer Care Coordinator, you will report directly to the Head of Customer Care and play a key role in supporting customers after the purchase of their new home. You will be the first point of contact for customer queries, coordinating repairs, logging defects, and ensuring timely resolution's while delivering outstanding service.

Key Responsibilities:

• Handling customer enquiries via phone, email, and face-to-face interactions
• Identifying and logging defects, booking engineers or specialist subcontractors as required
• Managing and monitoring the central customer service email inbox
• Maintaining and updating the company CRM system with customer interactions and job updates
• Scheduling and coordinating works with engineers and subcontractors
• Closing completed jobs and ensuring all follow-ups are resolved
• Processing purchase order invoices
• Building and maintaining strong relationships with subcontractors and service partners
• Ensuring high standards in line with NHBC guidelines and customer expectations

Candidate Requirements:

• Previous experience in a customer service or coordination role within the house building or construction sector
• Strong knowledge of new build homes and NHBC standards
• Excellent organisational and communication skills
• Customer-focused, proactive, and able to work independently
• A team player with a positive, problem-solving attitude

Benefits Package:

• Competitive salary
• Company pension scheme
• Private medical insurance
• Additional employee benefits and career development opportunities

Apply Now:

Interested in this Senior Customer Care Coordinator job in Birmingham?
Contact Max Davies directly at (phone number removed) or apply via the link provided.