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Location: Birmingham (Remote role)
Salary: 14.29 per hour
Hours: Full-time, 37.5 hours per week
Working Pattern: Monday - Friday
The Opportunity
Our Employee Services team plays a vital role in supporting the business, line managers and employees with all aspects of HR. Within Employee Services, the AskHR team acts as the HR face of the business, delivering a consistently high-quality customer experience while ensuring all policy, compliance and legislative requirements are met.
As an AskHR Advisor, you will be part of a collaborative team providing first-class customer service and acting as the first point of contact for all HR-related queries. You will support employees and managers via Live Chat, telephone and email, using a ticketing system to manage and resolve enquiries efficiently.
Key Responsibilities
Manage Live Chat, phone and email HR enquiries, ensuring timely resolution within agreed SLAs
Provide accurate first-line HR policy advice to employees and managers, including topics such as performance management, grievance, wellbeing, sickness absence and disciplinary procedures
Accurately record and manage HR data in line with GDPR and Data Protection requirements
Coach users to increase self-service and promote the use of available HR tools
Work collaboratively with wider HR and Employee Services teams to resolve queries effectively
Contribute to projects and continuous improvement initiatives across HR systems, processes and procedures
About You
You will have a professional, supportive and customer-focused approach, with the ability to communicate confidently with people at all levels.
You will also demonstrate:
Strong IT skills with fast and accurate typing
Excellent verbal and written communication skills, primarily through digital channels
Analytical and diagnostic thinking, with the ability to ask probing questions and apply sound judgement
Strong organisation skills and the ability to manage multiple tasks across different channels
High attention to detail with a "right first time" mindset
Resilience, accountability and a proactive, can-do attitude
Experience of, or willingness to adapt to, a virtual working environment
Skills & Experience
A recognised HR qualification or equivalent experience within an HR shared service or HR administration environment
Experience using HR systems or HRIS databases with high levels of accuracy
Strong influencing and persuasion skills
A collaborative team player who enjoys sharing ideas and supporting colleagues
A commitment to confidentiality and data protection at all times
What We Offer
Competitive hourly rate of 14.29
Full-time hours with a stable Monday-Friday schedule
Fully remote working (role aligned to Birmingham)
Pension scheme and flexible benefits package
Opportunity to earn a bonus
Supportive, collaborative team environment
If you're passionate about delivering excellent customer service and looking to develop your HR career in a fast-paced, people-focused role, we'd love to hear from you.
