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Residential Support
28,350-33,600
Birmingham Area/ Field based
Permanent Full Time
To deliver a high quality, responsive customer focused service to residents within a supported housing environment
To provide assistance and advice to residents on a range of issues including anti-social behaviour, safeguarding, complaints and service requests.
Develop and maintain excellent relationships with a range of partners and stakeholders to deliver excellent services to residents within a defined geographical area
Key Tasks
- Take responsibility for the delivery of high quality, responsive customer focused services to residents within a defined geographical area
- Provide assistance and advice to residents on a range of topics including providing support to new residents about local services, completing claims for welfare benefits and signposting to external services
- Carry out settling in visits to new residents in accordance with an agreed schedule
- Receive antisocial behaviour (ASB) complaints and carry out the required investigation, including making initial contact with the complainant, developing an action plan, ensuring support is offered to the victim, undertaking a risk assessment and confidently identifying the action required to resolve the issue
- Investigate all safeguarding concerns relating to residents ensuring referrals are made to the Local Authority safeguarding teams within agreed timescale and all follow up work is completed to keep residents safe
- Support formal complaint investigations which enable quality responses to be provided to residents within agreed timescales
- Provide guidance to residents who have received a notice to terminate their licence agreement. Provide information as required, to enable an appeal to be held
- Undertake joint inspections with local authority representatives and take ownership to ensure agreed actions are completed
- Work with partner agencies to deliver joined up and seamless services that support individuals and sustain neighbourhoods
- Actively promote and influence positive resident outcomes, including moving on to independent living
- Signpost residents to appropriate third-party support services. Attend and/or facilitate case conferences with statutory and voluntary organisations as required to support residents
- Develop and maintain professional relationships with managing agents (providers) within a defined geographical patch, ensuring accommodation and support services are provided
Experience
- Educated to GCSE level, or equivalent including a good standard of English and Maths
- Experience of working with residents in a social housing or supported housing environment
- Experience of working with residents from a range of backgrounds some with complex needs
- An understanding of how resident engagement and involvement can lead to improved services and outcomes for customers
- Evidence of case management experience including investigating residents' concerns about ASB and service complaints. Experience of managing a complex and varied caseload
- Experience of managing safeguarding cases including identifying warning signs
- Excellent customer focus and an ability to change the approach to service delivery depending on customer needs and feedback
- Excellent communication and interpersonal skills, both written and verbal
- Computer literate including a good knowledge of Microsoft 365 products
- Experience of using IT based recording and data systems
- Able to work under pressure and deliver results to tight deadlines
- A commitment and ability to work flexibly as part of a team, in a fast paced and often reactive environment
- Confidence to undertake home visits and follow safe lone working practices
- Hold a driving license with access to a vehicle
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
