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Job Title: Customer Engineering Manager
Location: Birmingham, UK
Industry: Manufacturing / Automotive
Salary: Competitive
About the Company
Our client is an innovative and rapidly growing organisation at the forefront of the Low-Carbon and Zero-Emission sector. They specialise in cutting-edge thermal management technologies serving the automotive, rail, off-highway, and remote energy storage industries. With sustainability at the heart of their mission, they are committed to delivering impactful solutions that shape a cleaner, more energy-efficient future.
The Opportunity
We are seeking an experienced and customer-centric Customer Engineering Manager to lead a dynamic team of application engineers, technical authors, and reliability engineers. This pivotal role requires a strategic thinker with a strong technical background and a passion for delivering projects that exceed customer expectations.
Key Responsibilities
- Act as the senior technical point of contact for customers, resolving engineering issues with professionalism and urgency.
- Build and nurture trusted relationships with customer stakeholders across all levels.
- Manage customer engineering projects from inception through delivery, ensuring timelines, budgets, and quality benchmarks are met.
- Define project scopes, risks, and goals in close collaboration with internal teams and customers.
- Support global customer engagement through occasional travel (UK, Europe, North America).
- Embed best practices in project and risk management across the team.
- Collaborate cross-functionally with design, test, quality, manufacturing, and service teams.
- Lead and develop the customer engineering team through mentoring, performance reviews, and professional development.
- Drive innovation and continuous improvement in engineering processes and customer experience.
- Present solutions and proposals clearly and confidently to customers, ensuring alignment with technical and commercial expectations.
Required Skills & Qualifications
- Degree-qualified in Engineering (Mechanical, Electrical, Software, or equivalent experience).
- Minimum 7 years of engineering experience, with 3+ years in customer-facing or managerial roles.
- Strong technical foundation in engineering design and project execution.
- Exceptional communication, negotiation, and interpersonal skills.
- Proven ability to manage multiple complex projects and stakeholder groups simultaneously.
Preferred Experience
- Background in the automotive, rail, or energy storage sectors.
- Experience integrating complex subsystems into full vehicle or product systems.
- Knowledge of thermal management systems or HVAC design.
Why Join?
- Be part of a mission-driven company shaping the future of sustainable engineering.
- Thrive in a collaborative, innovative environment where your ideas make a real difference.
- Enjoy a competitive salary package, ongoing learning, and clear paths for career progression.
