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Our client is looking to add an experienced Housing Reviews and Quality Assurance Officer to their team on an ongoing temporary contract. This is a key position within the Communities & Homes directorate, responsible for managing and leading the statutory independent housing review function.
As the Housing Reviews and Quality Assurance Officer, you will lead the statutory reviews process across homelessness (Part 7) and housing allocations (Part 6) under the Housing Act 1996 (as amended). You will ensure that decisions made by the Housing Options team are legally compliant, robust, and reflect best practice. The role also involves a strong focus on quality assurance, service improvement, and training delivery.
Key Responsibilities
路Lead and manage statutory reviews under Section 202, ensuring all decisions are sound and legally compliant.
路Provide expert legal interpretation, especially in cases involving litigation or complex case law.
路Promote continuous improvement by developing and implementing compliance programs and internal audits.
路Enhance service delivery by identifying trends in homelessness demand and service risks, recommending strategic action.
路Deliver training, coaching, and mentoring to frontline staff to improve consistency and legal compliance.
路Monitor data accuracy and lead on submissions such as HCLIC returns to central government.
路Support the service with strategic advice, case reviews, and the development of best-practice procedures.
About You
We are looking for a highly analytical, detail-oriented housing professional with:
路Strong knowledge of Housing Act 1996 (as amended), Homelessness Reduction Act 2017, and relevant case law.
路Proven experience handling Section 202 statutory reviews.
路Background in quality assurance and service audits within a local authority setting.
路Excellent report writing, decision-making, and communication skills.
路Experience in training or mentoring housing staff is desirable.
路Ability to work across teams, influence stakeholders, and deliver under pressure.
How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
