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Key Responsibilities of an Income Officer:
- Proactively monitor and manage the debt recovery process across all tenure types, ensuring arrears are minimised through early intervention.
- Liaise effectively with Housing Benefit teams and the Department for Work and Pensions to ensure correct entitlements are received and over payments minimised.
- Take appropriate and timely legal action where necessary, including serving notices, attending court, and coordinating with internal teams on evictions.
- Provide financial inclusion support and advice to customers, signposting to external agencies and making referrals to internal Money Advisors to maximise income.
What we'd love to see from you:
- Recent experience of working with debtors, ideally within a housing or related environment.
- Strong communication and negotiation skills, with the ability to work sensitively with a diverse and often vulnerable customer base.
- Good knowledge of welfare benefits, financial inclusion practices, and the legal framework for income recovery.
- Full UK driving licence and access to a vehicle insured for business use.
Job title: Income Officer
Location: Birmingham
Working Hours: Full time - Hybrid Working
Contract: Temp until February 2026
