Quality Support Manager

The Quality Support Manager will play a crucial role in ensuring the highest standards of quality and compliance across the site. This permanent role in Birmingham requires a professional with a strong background in quality & compliance.

Client Details

The company is a medium-sized organisation operating within the distribution industry, with a focus on providing exceptional quality and customer satisfaction. They are committed to maintaining high standards and ensuring continuous improvement in all areas of their operations.

Description

• rovide quality support to assigned Service Centres to ensure compliance with GDP and quality standards.
• Undertake routine quality-related activities including quality oversight reviews, non-conformance management, facility temperature reviews, oversight of pest control records, management of outsourced activities and associated documentation, reporting quality metrics, and escalating issues in the event of poor quality or non-compliance with GDP requirements.
• Support the Head of CLC and Quality Management team in maintaining and continuously improving standards of quality and compliance with GDP in the CLC.
• Working with internal stakeholders to develop a quality culture incorporating continuous improvement across the central logistics centre and making recommendations to the Head of CLC.
• Lead regular quality review meetings to discuss and address quality and compliance issues.
• Perform quality audits to demonstrate compliance or identify opportunities for GDP and quality improvements.
• Coach and mentor team members on quality standards and compliance practices.
• Drive CLC CAPA performance, ensuring the adequacy of deviation investigations, timeliness of CAPA closure, and reducing the risk of recurrence to minimize the risk of stock loss/write-off resulting from poor compliance.
• Support external audits of quality and GDP compliance in conjunction with people leaders and the wider quality team.
• Lead quality risk management workshops and manage actions to reduce quality-related risks.
• Maintain accurate and up-to-date documentation related to quality activities and compliance.
• Report on quality metrics and escalate issues as needed to ensure prompt resolution

Monday - Friday - Days - Onsite

Profile

You will be an experienced Quality specialist (QA Technician/Manager), ideally from a logistics/pharmaceutical background, with the following:

• Ideally - knowledge of warehouse management systems (E.g. KNAPP, Q-Pulse)
• Highly organised
• Knowledge of GDP & Quality Management Systems
• Record in managing audit trails & carrying out procedures to ensure compliance to GDP guidelines

Job Offer

• Up to 50,000 + 4800 Car Allowance
• Brand new state of art facility
• Progression opportunities
• Opportunity to make a site your own