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Cobalt are recruiting for a Leasing Coordinator for a brand new development for a 6 month fixed term contract
You will be providing support to the leasing team at an exciting new build-to-rent development apartments in a large scale, luxury scheme in Birmingham. You will be responsible for enquiry management and registration, vetting of applicants, viewing co-ordination and diary management, as well as general leasing administrational tasks. Supporting with tours/viewings where required. To ensure that a high level of customer service is provided to applicants and residents at all times and being a main point of contact from enquiry stage to post-viewing tour.
The successful candidate will be a good team player with strong organisational and communication skills (both verbal and written), have the ability to work under pressure and a willingness to learn. A self-motivated individual, they will also be able to demonstrate reliability, flexibility and initiative.
5 over 7 days (40 hours per week) - Flexibility is required
Key Responsibilities
- Ensuring all enquires are responded to in line with agreed service levels
- Completing applicant vetting requirements (including DMR apartments)
- Booking in viewings/ diary management for the leasing team
- Meeting prospective tenants, conducting viewings and discussing rental values and development details
- Collecting viewing feedback and recording appropriately
- Ensuring that systems are thoroughly kept up to date and accurate for all lettings and rental data.
- Managing the applicant database
- Providing administrative support to the Leasing Manager and Leasing team.
- Support with Lease-up logistics such as furniture delivery co-ordination, car park booking and lift management.
- As part of the wider site team; create a community feel through communication, events and innovations
- Provide first class customer service to residents and applicants
- Assist with new tenancy progression process inc referencing and drafting tenancy agreements
- Support with the conducting of check in, check out and apartment quality assurance checks.
- Liaise with the wider site team to ensure flats are ready for move ins
- Deal with enquiries from tenants, utility providers, local authorities, etc
- Maintain electronic files for each property in accordance with procedures
