Retail Assistant & Fan Ambassador - Pop up retail experience

Entertainment, Music & Sports Merchandise Retail

3+ Months - Temporary Contract

Bullring Shopping Centre, Moor St, Birmingham, West Midlands, B5 4BU

Teliporter is hiring for a pop up shop, retail assistant in the Bullring Shopping Centre, Birmingham. You’ll be working on behalf of exciting entertainment, sports, popular culture, music and recording artist brands, launching pop up retail activations to sell official fan merchandise. If you're experienced in retail, event-based marketing, visual merchandising, sales or promotions, we’re keen to hear from you!

Position: Retail Store Assistant, Customer Services Coordinator, Sales Assistant, Cashier

Purpose: Help with the successful operation of a popup shop, supporting all customer experience, customer service, retail sales, visual merchandising, checkout and other associated activities. Deliver a high standard of customer experience through the delivery of quality customer service, professionalism, product knowledge and the promotion of brand values.

Location: Bullring Shopping Centre, Moor St, Birmingham, West Midlands, B5 4BU

Role Type: Temporary, Contract, Temp, Fixed Term Contract, FTC

Start Date: 04 / 07 / 25

Duration: 3+ Months

Hours: up to 40 hours per week

Gross Rate: £14.00 per hour

Overview:

You will be part of the on-site retail operations team of a pop-up shop, helping to deliver all aspects of day-to-day store activities to create a first-class customer experience.

You’ll provide a positive customer experience and contribute to a vibrant store culture achieved through high levels of customer service, professionalism and fun.

This is a hands-on role engaging with customers, replenishing stock and driving sales activity. The role provides an opportunity to be involved in pre-event build and post-event breakdown activity.

Responsibilities:

Be an ambassador for the brand and ensure that the company upholds its values in line with marketing, promotional, experience, service and sales objectives
Contribute to and help to create a fun, exciting and playful environment within the store
Ensure high levels of customer satisfaction and resolve any customer queries, to maximise visitors experience, throughout the duration of their store visit
Act as the point of contact for customers on the shop floor, delivering excellent customer service and always acting with a customer-first mindset when answering customer questions
Support customer service with product knowledge and awareness of new arrivals, the best sellers and trends etc.
Offer alternative merchandise and help to up-sell and cross sell additional products or promotions in line with store targets and objectives
Maintain the shop floor, ensuring it is clean, tidy, safe and welcoming for all visitors
Support visual merchandising, marketing and promotional initiatives
Aid in inventory management, including managing deliveries, stock and the replenishment of products across the shop floor, in line with merchandising instructions
Process customer payments, sales transactions, refunds and returns using the EPOS systems
Identify and communicate barriers to completing assigned tasks, constantly looking at ways to improve processes for a better customer experience
Maintain the stockroom areas for efficiency, organisation and safety standards
Be aware of the security policies and procedures and communicate any issue to management
Effectively communicate with customers and colleagues
Participate in team meetings, training, development and other associated activities
Comply with Health and Safety regulations

Candidate Profile:

Ideally, you’ll have some retail, customer services, visual merchandising, sales or similar shop floor work experience. Alternatively you may have been involved in event-based marketing, promotions or sales. If you have an interest in; media, entertainment, sports, pop music and recording artists, it would be beneficial.

Experience:

Proven experience in retail roles, ideally within high-traffic, fast-paced or event-driven environments
Strong background in customer service, with a focus on customer-facing roles across retail, events or hospitality
Demonstrated success in sales, marketing and product promotion, with the ability to meet and exceed KPIs and revenue targets
Confident using POS systems to process transactions quickly and accurately
Skilled in setting up visually engaging product displays that reflect brand identity and drive sales
Basic understanding of safe working practices, particularly in dynamic or mobile retail settings
Collaborative team player who thrives in fast-moving, customer-focused environments

Personal Attributes:

A genuine passion for music, sports or entertainment
Fan-focused mindset that understands fan culture and the emotional connection between people and their favourite artists or teams
Excellent communication skills, able to engage easily with people from all walks of life in a confident and friendly manner
Thrives in fast-paced, ever-changing environments where no two days look the same
Attention to detail, from visual merchandising to customer interactions, you care about the little things that make a big difference
Reliability & professionalism - You show up on time, work hard and take pride in representing brands
Positive attitude - When it gets busy or things don’t go to plan, you stay upbeat, solution-focused and supportive
A team player, you’re all about collaboration, jumping in to help your teammates and sharing in collective success
Available for weekend, evening, and extended event hours

Come create something incredible with us. Join the Teliporter community today.

We welcome applications from people of all backgrounds, experiences and identities. We’re committed to building a diverse and inclusive workplace where everyone belongs and has the chance to thrive.