Service Charge Analyst

Belmont Recruitment are currently looking for a Service Charge Analyst to join Southern Housing on an initial 3-6 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday.

Key Responsibilities

• Accurately calculate, construct and issue all estimated and actualised service charges, ensuring full compliance with legal requirements, contracts, policies and procedures.

• Manage complex service charge cases, providing an expert, customer-focused service to residents and stakeholders.

• Resolve complex customer queries, working with internal teams to address complaints, disputes and cases of dissatisfaction.

• Support the development, implementation and embedding of new systems and processes that drive service charge transformation.

• Work proactively with service charge managers to support the integration of two legacy systems and legacy stock, helping to establish consistent, standardised practices.

• Review and maintain operational procedures to ensure full recovery of service chargeable expenditure.

• Build and maintain strong business partnering relationships with budget holders and service managers to support accurate cost allocation and effective service charge setting.

Requirements:

• Previous experience of handling service charges
• Home ownership understanding
• Ability to reconcile accounts

Please apply with an up to date CV ASAP if this role would be of interest to you.