Visiting Officer

Your new companyBirmingham City Council is the largest Local Authority in Europe, and we are grateful to be supporting them with their temporary recruitment. In the last 3 months we have seen 40+ of our temporary workers with BCC be made permanent with them! If you're looking to get your foot in the door with the Council, here's a unique opportunity to be part of a focused, time-limited project that will make a real difference to people's lives. You'll be joining a supportive team committed to improving housing outcomes across Birmingham.

Your new roleBirmingham City Council is launching a targeted Bed and Breakfast Pilot Project aimed at reducing the number of households in B&B accommodation. While this role does not involve direct work with those currently in B&Bs, it plays a vital part in the wider housing pathway by supporting households in self-contained units-creating essential movement that enables others to transition out of B&Bs.We are seeking motivated and proactive Housing Support Officers to join this impactful initiative. You will work closely with citizens in temporary accommodation to ensure they are tenancy-ready and actively progressing through the housing system.In this role, you will be responsible for confirming the residency status of citizens living in self-contained units and ensuring they have an active housing application on Birmingham Choice. You will also promote alternative housing options, including opportunities within the Private Rented Sector, to help broaden access to suitable accommodation. Additionally, you will provide general support to the Temporary Accommodation Support Officer (TASO) team and contribute to the overall objectives of the Bed and Breakfast Pilot Project.This role will be looking to start on the 1st July 2025 and will be for 9 -10 months.What you'll need to succeedThe ideal candidate will have experience in housing, support work, or a related field, with strong interpersonal and organisational skills that enable them to effectively engage with clients and manage their workload. A good understanding of housing pathways and local authority systems is desirable, and the ability to work both independently and collaboratively within a team is essential. Due to the nature of the role, access to personal transport is required. This role also requires an Enhanced DBS check to be completed ahead of starting the role, which Hays will process for you.What you'll get in returnThis is a full-time temporary position that is working in office and offers an hourly rate of £14.12. Being registered with Hays you will be given many rewarding opportunities, with a personalised service to you and the dedication to finding you your next role and career. You will also be given through your induction period and the opportunity to gain recognised customer service qualifications. The council also offers opportunities for progression through permanent positions internally.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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