Crisis Intervention Worker - Talking Spaces Service (Mental Health)

Crisis Intervention Worker - Talking Spaces Service (Mental Health)

Location: Working at multiple sites across Birmingham - Beechcroft Centre, Erdington, Grounded, Selly Oak and Grounded St Paul’s, Jewellery Quarter

Salary: £25,231 (full time equivalent) £20,185 pro rata for 30 hours and £12,111 pro rata for 18 hours per week

Hours: 30 and 18 hours per week available – various shift patterns between 1pm-11.00pm, over 5 days, including weekends

DO YOU WANT TO BE PART OF THE LARGEST INDEPENDENT MENTAL HEALTH CHARITY IN BIRMINGHAM?

About the role:

The Crisis Intervention Worker will be working closely with individuals who are experiencing a mental health crisis and/or episodes of psychological/emotional distress. The main purpose of the role is to assist individuals through appropriate person-centred interventions to be able to address and help de-escalate their immediate crisis experience.

Listening to individuals in a crisis will be a key aspect of your role and involves focusing, observing, understanding, and responding with empathy, genuineness, respect, acceptance, non-judgment, and sensitivity.

About you:

We are looking for a candidate with the following skills and experience:

• Previous experience working in the mental health field, with experience of supporting people to be in control of their lives either in a paid or voluntary capacity.
• Knowledge and understanding of the social determinants that can lead to poor mental health.
• A good working knowledge and understanding of current safeguarding legislation.
• Extensive knowledge of the local community within which you are working.
• Excellent communication and team working skills and the ability to effectively utilise the technology available.
• Good knowledge of both Microsoft Word and Outlook.
• The ability to work flexibly including evenings and weekend shift patterns.

The Talking Space Service operates from 5pm to 11pm seven days a week throughout the year. Employees will work on a rota basis in our Erdington location.

Benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments; Employee Assistance Programme which includes free counselling and a comprehensive training programme.

Our people are key to the success of the organisation, and we are recognised as both Mindful Employer as well as achieving gold standard success in Investors in People.

We welcome applications from people who have experienced mental health difficulties.

Closing date for applications is Tuesday 9th September 2025

Interviews to take place on Thursday 18th September 2025