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We are recruitingfor a motivated Junior IT Administrator to join a company based in B9,Birmingham.
The IT Administrator role is ideal for someone who has a solid technical foundation.
Key Responsibilities for the IT Administrator role:
- Act as the primary first-line IT support contact for multiple sites
- Provide remote and on-site support to users across different locations as required
- Assist with the installation, configuration, and maintenance of IT hardware and software
- Support day-to-day operations of desktops, laptops, printers, mobile devices, and peripherals
- Provide first- and second-line technical support to end users for both IT and ERP requirements
- Help manage user accounts, permissions, and access rights
- Monitor systems and report performance or security issues
- Assist with system updates, patches, and basic backup procedures
- Assist and maintain CAD packages for showroom designers, updating software, catalogues and troubleshooting issues
- Troubleshoot common desktop, network, and application issues
- Maintain clear documentation of IT processes and support activities
- Support onboarding and offboarding of staff (equipment setup and access)
- Work closely with senior staff on projects and be able to implement new programmes across multiple branches
Required Skills & Experience
- Around 2 years of experience in an IT support, helpdesk, or junior systems role
- Basic knowledge of Windows operating systems, O365 and E3/E5 licensing
- Understanding of networking fundamentals (LAN/WAN, DNS, DHCP)
- Familiarity with Microsoft 365 or similar cloud platforms
- Basic awareness of IT security best practices
- Strong willingness to learn and develop technical skills
- Good communication skills and a ability to understand a fix a IT issue independently
- Experience with Active Directory or user account management
- Basic exposure to power shell or similar
