Assistant Branch Manager

About You:

We have a wonderful opportunity for an experienced Retail/Sales Manager/Deputy Manager to join a highly successful Self-storage business who are going through a rapid phase of company expansion, operating within a fast growing and secure industry. This is a truly exciting and varied role for someone seeking a new challenge, working in a brand new, state of the art self storage location. We are looking for a highly organised, goal orientated manager with a proven management and sales track record. The ideal candidate has excellent communication skills and can provide exceptional customer service.

People management experience and a record of achieving KPI’s and budgets is essential. The key aspects of the role are converting sales, people management and administration.

Principle Terms:

• Working a day shift pattern to cover the opening hours of the store to include some weekend and bank holiday working;
• Usually forty hours per week but whatever hours are required to ensure the smooth running of the Store;
• Starting salary: £30,829 per annum + End of Year Bonus + New Store bonuses (first year ote with bonuses will be circa £38,028 per annum
• 30 days holiday, which includes Bank Holidays;
• Great bonus scheme;
• Contributory pension scheme;Private medical insurance after qualifying period, and subject to eligibility.

Additional Benefits:

• Staff discount on storage and retail products;
• Perkbox - employee 'free perks’ scheme, which includes discounts on many high street retailers, cinema tickets, and much more;
• Training and development programme;
• Additional benefits after qualifying period, including: a day off and gift for your birthday, Christmas hamper, length of service award and a generous maternity and paternity package.

Core Responsibilities:

Sales/Customer Service

• Sell storage space (via phone, email and face to face); ensuring the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions;
• Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, challenging objections, upselling our retail products and closing sales;
• Maintain a high level of customer service by sustaining a service culture where the customer is the priority and the companies values are maintained;
• Resolve customer complaints, address customer concerns and explain company or store policies.

Supervise and Train Employees

• Responsible for the day-to-day supervision of employees, including performance management, organising rotas, sales training and delegating tasks;
• Motivate staff to give their best results, praising them when things go well and appraising them of improvements where necessary;
• Provide optimum levels of leadership, if required, encouragement, training and support in order to help others achieve their results and meet their budgets.

We would welcome applicants to call in to discuss the role following their online application.