Back to search
A short-term opportunity to step in, steady the planning function, and make a meaningful impact during change.
Client Details
The organisation is a well-established social housing provider undergoing a period of positive transformation, focused on improving customer experience and modernising ways of working. As part of this change, the contact centre is evolving to better align roles, capacity and service delivery. It's a values-led environment that cares about the communities it supports, and this interim role will play an important part in helping the operation stay steady and well-planned during a key phase of the transition.
Description
This 4-week interim role is focused on keeping planning activity steady and on track during a period of change. Key elements include:
- Maintaining and supporting forecasting, scheduling and resource planning activity
- Keeping resource allocation aligned to expected demand
- Providing hands-on real-time support where required
- Working closely with Team Managers to monitor service levels and priorities
- Supporting the Head of Customer as a key stakeholder throughout the assignment
- Maintaining controls, checks and planning processes to ensure stability
- Supporting with any critical planning deadlines or operational requirements
- Contributing to light project or scenario planning if useful
- Delivering as much practical, hands-on support as possible within a short timeframe
Profile
We're looking for someone who can step in quickly and operate with confidence. Ideally, you will have:
- Immediate availability (able to start straight away)
- Proven experience in contact centre resource planning
- Comfortable working hands-on across forecasting, scheduling and real-time
- Able to work independently and be self-sufficient without heavy onboarding
- Strong communication and stakeholder skills, able to work positively with managers
- Calm and steady approach during periods of change or uncertainty
- UK-based with full Right to Work (no sponsorship available)
- Open to a short-term, 4-week assignment with possible extension
Job Offer
- Competitive daily rate circa 220 per day
- Remote or office hybrid opportunities (West Midlands)
- Temporary position with the opportunity to make a significant impact.
- Work within a respected Not For Profit organisation
- An engaging role within the Customer Service sector.
If you are ready to take on this rewarding opportunity as a Resource Planning Manager, we encourage you to apply today.
