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Transition Manager // Senior Service Manager // Service Transition Manager // IT Service Manager // Birmingham (Hybride 1 day a week onsite) // 12 months // 570/day (71.25/hour) Umbrella
REED Technology are working with a client who are seeking an experienced Transition Manager to oversee a major supplier transition and drive service management maturity improvements across the organisation. This is a high-impact role requiring strong leadership, excellent stakeholder management, and deep expertise in service transition and ITIL-based practices.
The successful candidate will ensure the seamless transfer of services from incumbent suppliers to new providers, establish governance controls, and implement best practice frameworks to strengthen operational capabilities.
Key Responsibilities
- Lead Transition Delivery: Plan and manage the full lifecycle of supplier transition, ensuring minimal disruption and business continuity.
- Service Management Maturity: Assess current practices, develop a maturity roadmap, and embed continual service improvement across ITIL processes.
- Stakeholder Engagement: Act as the single point of contact for onboarding and transition, ensuring alignment across leadership, suppliers, and operational teams.
- Risk & Governance: Proactively manage risks, issues, and changes, ensuring compliance with governance and security frameworks.
- Knowledge Transfer: Oversee effective documentation and capability handover between outgoing and incoming suppliers.
- Financial & Resource Management: Manage budgets, monitor costs, and ensure value-for-money outcomes.
Ideal Profile
- Proven track record in transition and service management leadership.
- Strong understanding of ITIL practices and service management maturity frameworks.
- Excellent stakeholder management and communication skills.
- Experience delivering complex supplier transitions with minimal disruption.
If you have the relevant skills and experience to carry out the role outlined above, please apply using the link provided.
