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Field Service Technician - Audio Visual Systems
Location: Birmingham (covering the Midlands region)
Salary: 30,000 - 35,000 per annum (DOE) / Company vehicle + fuel card provided
About the Role
We're seeking an experienced Field Service Technician to join our growing service team, supporting a wide range of commercial audio-visual (AV) systems across the Midlands region. In this customer-facing role, you'll be responsible for diagnosing faults, repairing systems on-site, and ensuring our clients' AV solutions are operating at their full potential.
This is a hands-on position ideal for someone with strong technical knowledge and a passion for delivering outstanding service in dynamic environments such as retail, hospitality, and corporate spaces.
What You'll Be Doing
Responding to AV service calls within agreed SLAs across the Midlands.
Diagnosing and repairing AV faults efficiently, aiming for first-time resolution.
Advising on parts or products that require replacement to restore system functionality.
Supporting small installation and upgrade projects when needed.
Collaborating with service coordinators to ensure client satisfaction and timely service delivery.
Keeping accurate records through mobile apps and client portals.
Managing van stock and buffer inventory effectively.
Offering guidance and technical support to other engineers when required.
Playing a role in continual improvement of service delivery processes and customer experience.
What We're Looking For
Minimum 5 years' experience in the AV industry or a related technical field.
Strong fault-finding skills across commercial audio systems (100v line, low impedance setups).
Solid knowledge of visual display tech including projectors, LCD screens, and LED displays.
Familiarity with control systems such as Q-SYS and Crestron (advantageous).
Confident working with IT networks and troubleshooting connectivity issues.
Excellent communication skills (both verbal and written).
Ability to manage time independently, meet deadlines, and handle multiple tasks.
Full UK driving licence (clean) and a valid passport with no travel restrictions.
Flexible approach to working hours - occasional out-of-hours support may be required.
Ideal Candidate Traits
Proactive and solution-focused mindset
Customer-first approach with a focus on delivering a great service experience
Comfortable adapting to change and working in a fast-paced environment
Willingness to support and share knowledge with team members
Strong understanding of AV technology and a desire to stay up to date with new developments
What's in it for You
Competitive salary: 30,000 - 35,000 (based on experience)
Fully equipped company vehicle + fuel card
Opportunities for career development, further training, and AV industry certifications
Be part of a forward-thinking technical team with a supportive, collaborative culture
Chance to work with varied and exciting AV projects across the Midlands
If you're an experienced AV field technician looking for your next challenge with a company that values technical excellence and customer satisfaction - we'd love to hear from you.
INDAV
Let's Talk
If this sounds like the right step for you, don't wait. Interviews are happening now.
Send your CV to (url removed) or reach out on (phone number removed) for a confidential chat.
INDAV
Keywords: AV Engineer | AV Installation | LCD Screens | LED / Digital Signage | AV Maintenance | AV Commissioning | AV Service | Fault Finding | Q-SYS | Crestron
