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Join a leading manufacturer in a fast-growing, dynamic, and supportive environment as Customer Sales Advisor on a full time, permanent basis, based in Durham. This role offers the opportunity to be a pivotal part of my client’s team, providing exceptional customer service and contributing to their ongoing evolution.
Benefits:
- 28 days annual leave (including BH)
- Private medical insurance
- Free parking – office-based role
- Salary negotiable
- Opportunities for professional development and growth
Day-to-day of the role:
- Be the first point of contact for customers, suppliers, and internal teams
- Handle incoming queries via phone, email, and live chat with professionalism and efficiency
- Provide accurate information and tailored solutions to customer needs
- Maintain up-to-date knowledge of products and services to support customer inquiries
- Collaborate with internal departments to ensure smooth order processing and issue resolution
- Support the development of customer service processes and best practices
- Analyse customer feedback to help improve service delivery
- Take part in training and development to enhance your skills
Required Skills & Qualifications:
- Proven experience in a customer service or sales role
- Strong communication skills, both written and verbal
- Excellent problem-solving abilities and a proactive approach to customer care
- Ability to multitask and manage time effectively in a fast-paced setting
- A team player with a positive attitude and a commitment to continuous improvement
Join us in delivering outstanding service that makes a real impact. We are excited to hear from you and explore how you can contribute to our team's success.
