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Join a leading manufacturer in a fast-growing, dynamic, and supportive environment as Project Coordinator on a full time, permanent basis, based in Durham. This role offers the opportunity to be a pivotal part of my client’s team, providing exceptional customer service and contributing to their ongoing evolution.
Benefits:
- 28 days annual leave (including BH)
- Private medical insurance
- Free parking – office-based role
- Discretionary annual bonus
- Opportunities for professional development and growth
- Salary from £26,000
- 1:30pm finish on a Friday twice per month
- Rotating shifts; 8:30 AM - 5:00 PM one week, 8:00 AM - 5:00 PM the next week, Monday to Thursday, finishing at 1:30 PM on Fridays every 2 weeks
Day-to-day of the role:
- Serve as the first point of contact for internal teams, clients, and suppliers
- Respond promptly to inquiries via phone, email, and chat
- Coordinate project timelines with internal teams and external clients
- Provide accurate information and solutions to customer queries
- Utilise SAP to manage customer interactions and record communications
- Maintain a thorough understanding of our products and services
- Assist in the development of customer service policies and procedures
- Analyse customer feedback and data to identify trends and areas for improvement
- Collaborate with colleagues to resolve issues and ensure a seamless client experience
- Embrace training opportunities to improve knowledge and skills
Required Skills & Qualifications:
- Experience in customer service
- Proficiency in SAP or similar ERM software
- Excellent communication skills, both verbal and written
- Ability to work effectively in a team and independently
- Strong commitment to delivering quality and positive outcomes
- Strong analytical skills with the ability to interpret data and provide actionable insights
- Adaptability to changing priorities and the ability to handle multiple tasks simultaneously
Join us in delivering outstanding service that makes a real impact. We are excited to hear from you and explore how you can contribute to our team's success.
