Business Change Partner

We are looking for a Business Change Partner to join the Business Improvement team. As a Business Change Partner you will be collaborating with various teams and service areas across the Group to build upon, and further enhance the organisational capabilities they need to succeed in moving forwards, promoting the development of our ‘digital first' agenda to achieve this.

Together Housing Group: We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.

Requirements

Outline of Key responsibilities for the Business Change Partner...

• Working closely with key stakeholders this role will play a significant part in delivering a wide variety of business change to ensure our people, policies, processes, workflow and technology requirements deliver against customer expectations and strategic objectives. 
• To deliver change initiatives of varying degrees of size and complexity, focussed on identifying and implementing opportunities to improve the customer and colleague experience, support performance commitments, and drive efficiency through customer focussed operational effectiveness.
•  Take a lead role in delivering projects within an agreed set of agile project methodologies that incorporate structures, standards, processes, documentation and reporting, which fits the needs of the business and puts emphasis on the quality of decision making and timely project delivery.
•  Initiate regular progress meetings and transparency of delivery, keep projects on track, helping to identify and remove roadblocks when needed. Work with Service Leads in the coordination, project management and delivery of key strategic projects and service reviews.
•  Work with internal stakeholders and our ICT Team to identify and test innovations from within and outside the sector with transformational potential in line with our new Transformation Strategy and Digital evolution journey.
•  Deliver key strategic projects through identification, development, implementation, and transition into business as usual adopting an agile project management approach.

We are looking for someone who has...

• Experience in the delivery of effective project management and associated methodologies.
• Experience of the co-ordination and implementation of service reviews to achieve efficiencies, performance improvement and increased customer satisfaction.
• Able to demonstrate the ability to work and solve problems in an innovative manner.
• Able to provide positive examples of motivating and supporting colleagues within a team through periods of change and acting as an enabler of high performance. 
• Experience of working with others to deliver solutions at pace.
• Experience of delivering projects using an agile and sprint-based approach.
•  Knowledge and understanding of the need for and impact of change and continual evolution on key service areas.
•  Knowledge and understanding of the use of technology and the drive to be digital to drive efficiency, performance and increased customer satisfaction.

Benefits

In return, we are offering the successful candidate in the Business Change Partner role...

• Starting salary of?£39,298
• Annual pay scale increase 
• 27 days holiday (rising to 32 over 5 years' service) + bank holidays 
• A flexible working environment, with a range of family friendly policies
• You will be working 37 Hours Monday-Friday     
• Hybrid role
• Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers. 
• Wide range of technical, professional, and personal development training opportunities 
• Attractive pension scheme 
• Health and wellbeing benefits including access to GPs 
• A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice 
• We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability. 
• To view the full range of our award winning benefits click on the Employee Benefits Link 

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received.? Therefore, please apply without delay! 

Please ensure you fully answer the questions on the application form.