Client Services Administrator

Job Description:

Central Recruitment is a recruitment agency hiring on behalf of a client in Blackburn.

Job Title:Client Services Administrator

Location:Blackburn

Reports to:Senior Client Services Manager

Job Purpose:To control the everyday tasks needed to ensure the efficient running of the business unit as a whole. To communicate and be an effective part of the specific team.

Personality:A dynamic individual, taking responsibility for dealing with client administration and customer queries and does so with a fantastic 'can do' attitude. An intelligent, trustworthy and reliable individual who can work under pressure both internally and externally in support of daily business aims.

Key Challenges:

• Support of the business unit
• Ensure all issues are resolved correctly and within agreed timescales
• Manage and organise daily duties

Key Responsibilities:

• Client facing
• Treat each customer with a personalised approach
• Ensure procedures are followed
• Deal with queries effectively and efficiently, escalating where appropriate
• Communicates with Client Services Manager over any issues
• To communicate interdependently internally to manage stock holding, quality control and stock queries
• Support CSM daily duties
• Deliver ad hoc report requests
• Manage client specific exceptional processes
• Maintain a safe working environment, observing health and safety procedures at all times.
• Ensure that the work area is kept clean and free from hazards and waste at all times
• Undertake other duties as required in order to support the business in achieving excellence for all customers

Critical Skills:

• High level of interpersonal skills (must be an excellent communicator)
• Possesses exceptional organisational abilities (multi-task handling and prioritising being key)
• Keyboard skills
• High energy level and a results driven approach
• Ability to use business systems to conduct duties

Job Types: Full-time, Temporary

Contract length: 3 months

Benefits:

• Casual dress
• Free parking

Work Location: In person