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Deskside Engineer - BlackburnOur client, an IT Services provider are looking for an additional IT Deskside Engineer to provide hardware and software support, both remotely and deskside on IT products within the required Service Level Agreement (SLA). Key Responsibilities
- To replace desktops, laptops and mobile devices as like for like and enabling a quick resolution with minimum inconvenience to the end user
- Perform Break fix on all desktop and mobile IT equipment
- To perform IMAC activities
- Installation and support of software products not managed by second line support or SCCM
- Covering hardware, software, networking, telephony and printing
- Provide IT clinics in all major sites to provide a proactive support to end users
- Provide onsite support to third party companies providing a service
- Undertake office setup, relocation or closure as required
- Also including emergency response to serious events such as fire, flood, infestation, structural failure or asbestos contamination
- Provide support for Hardware refresh and projects
- Complete all allocated calls and maintain regular contact with call scheduler
- Refer to relevant procedures to perform role
- Be vigilant for possible fraudulent activity and if necessary raise a security incident report using the template accessible via the corporate Intranet.
- Periodically review Security Policies - centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.
Knowledge, Skills, Experience;
- PC literate with a minimum of 2 years IT engineering experience
- Familiar with IOS and Android
- Interpretation of data & actions
- Windows OS literate
- Basic knowledge of Server OS and navigation if needed as eyes and ears for smart hands calls
- Experience with Active Directory
- Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives
- Experience with network fault troubleshooting
- Experience with Network builds
- Experience with network printer installs and configuration
- Experience with Microsoft applications in particular Office Suite, Visio/Project
- Experience with VPN and remote work on machines
- A good understanding of analytical troubleshooting
- A good understanding of networks and windows Operating systems
- Must be able to diagnose and repair desktops and laptops
- Desktop and laptop accreditation desirable
- Knowledge of specific customer software
- Full UK Driving licence
- SC Security Clearance Required
