Resident Liaison Officer

Resident Liaison Officer
Blackburn
£14 per hour
Full Time, Monday to Friday
Full UK Driving Licence and own vehicle (mileage and car allowance provided)
Immediate Start

Temp Ongoing Work

Our client, a leading social housing contractor, is seeking a dedicated Resident Liaison Officer to join their team on a temporary-to-permanent basis. The role will cover areas including Blackburn, Darwen, Colne and Nelson areas.

As a Resident Liaison Officer, you will play a key role in maintaining strong relationships between the company and its residents. Your primary responsibilities will involve clear and effective communication, resolving queries, and ensuring access to properties for planned works. This is an excellent opportunity for someone with strong interpersonal skills and a passion for customer service.

Resident Liaison Officer Key Responsibilities:

• Resident Communication:
  Establish regular communication with residents to provide updates on project progress, schedules, and any disruptions. Handle enquiries promptly and courteously while ensuring resident concerns are effectively resolved.
  Coordinate appointments and ensure access for works.
• Resident Support:
  Serve as the main point of contact between residents and site teams. Offer guidance on the nature and benefits of the works being carried out, ensuring residents understand the process and feel supported throughout.
• Community Engagement:
  Organise and lead meetings, drop-in sessions, and other engagement events to encourage community participation, gather feedback, and address any concerns.
• Reporting and Administration:
  Maintain accurate records of all resident interactions and compile reports highlighting recurring issues, resident feedback, and suggested improvements.

Resident Liaison Officer Requirements:

• Previous experience in a similar role, ideally within the housing or construction sector.
• Strong communication and interpersonal skills, with the ability to build rapport with a wide range of people.
• Calm and professional approach to conflict resolution and problem-solving.
• Empathy, patience, and the ability to manage sensitive situations with discretion.
• Understanding of housing regulations and procedures.
• Proficient IT skills, particularly in Microsoft Excel.
• Self-motivated, organised, and capable of managing a busy workload independently.

Please apply online for this Resident Liaison Officer Position.

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