Hire Desk Controller

CP32155

Hire Desk Controller

Blackburn

32000

Package

• 32000
• Mon - Fri 9am - 5pm

Summary

Alecto Recruitment is representing an access hire company with a versatile fleet of high-reach access machinery, including truck-mounted platforms and Mobile Elevating Work Platforms (MEWPs), designed for safe and efficient work at height. Their equipment ranges from compact 22m Ascendant units to large-scale platforms like the 70m Palfinger WT700, providing reliable solutions for both standard and specialist access needs across various industries.

Responsibilities and Duties

A Hire Desk Controller plays a pivotal role in managing customer interactions and ensuring the seamless operation of equipment hire services. This position involves handling customer inquiries, processing hire requests, coordinating deliveries and collections, and maintaining accurate records. The Hire Desk Controller acts as the first point of contact for clients, providing information on equipment availability, specifications, and pricing. They work closely with internal teams, to ensure that the appropriate machinery is ready and delivered to customer sites as scheduled.

• Responding to customer inquiries via phone, email, and online systems.
• Processing hire requests and updating order statuses in the system.
• Coordinating with engineering and transport teams to prepare equipment for delivery.
• Addressing customer queries, complaints, and damages professionally.
• Maintaining health and safety standards within the hire office.
• Ensuring accurate administration of contracts and orders.

Qualifications and Skills

• Ideal candidates should possess excellent customer service skills, strong organisational abilities, and proficiency in IT systems.
• Experience in a hire desk or customer-focused role is advantageous.
• Experience in Plant Hire.

INDHP If you would like to know more about this position, then please forward your CV to (url removed) immediately. If you would like to discuss this position, please call (phone number removed) and ask to speak to Chloe.

Please note Alecto Recruitment are acting as an employment business in relation to this vacancy.