Telecare Support Officer

4Recruitment Services are seeking  a Telecare Support Officer to work for our client based in  Blackpool.

The client is dedicated to supporting independent living through the use of the most advanced forms of technology available and through person-to-person contact through their Mobile Warden service.

Your role will be to help vulnerable people keep or regain their independence and stay in their own home with an improved quality of life.

This role is hybrid  based and the core hours for this post are variable shifts between the hours of 07:00 to 22:00 covering 7 days.

Purpose of the role:

• To provide a monitoring, emergency mobile response, advice and support service within a 24hr service to vulnerable adults both inside and outside Blackpool who are connected to the service via communication equipment.
• To provide an out of hours contact and response service for all members of the public for all Blackpool Council’s out of hours services and to liaise with all Blackpool’s 24 hour services on their behalf.
• To provide an out of hours contact and response service for designated areas outside of Blackpool and to liaise with nominated response services on their behalf.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Provide standard interventions such as welfare checks, advice, guidance and direct support to service users
• Provide an emergency response to medical and or other emergency situations to people in their own homes routinely and in emergency situations and alongside statutory emergency services.
• Provide personal assistance to service users in distress. This may involve lifting and or administering first aid, working directly with vulnerable service users
• Liaise and coordinate with external and internal partners and agencies on day to day service issues
• Receive and respond to requests for advice, assistance from members of the public and / or other agencies outside core hours
• Through the use of passive technology and personal contact monitor the well-being of and provide an emergency response to service users dealing with immediate emergency situations. Refer to NHS /Social Care colleagues where necessary.

• As shift worker, hand over comprehensive and accurate information to oncoming staff to ensure continuity of 24-hour service provision.
• Communicate with senior personnel within and outside Blackpool Council, Emergency Services and volunteers during Serious Incidents and at instigation of the Council’s Major Emergency Plan.

ESSENTIAL REQUIREMENTS INCLUDE:

• Level 2 (GCSE Grade A**-C or Grades 9-4) or equivalent qualification including functional skills in English or willingness to work towards and complete within 6 months
• Moving and Handling training and/or a willingness to undertake training and complete within 6 months
• Current full driving licence
• Basic First Aid Certificate and/or willingness to undertake training and complete within 6 months
• Computer literacy and knowledge of database management
• Understanding of the needs of vulnerable adults
• Ability to form and maintain relationships with customers.
• Good communication skills, computer, written and oral.
• Proven ability to deal with challenging/abusive/aggressive behaviour
• Enhanced DBS

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email  (url removed).