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Overview:
Responsible for customer service excellence through maximizing the sales team potential - maintaining & improving all standards through and with the Sales Support Executive team in collaboration with other depts
To be ‘first response’ providing excellent customer experience for incoming callers whilst.
Taking responsibility and resolving issues for all Territory partners/customers
To guide, coach, and manage the internal sales team’s activities to achieve agreed sales & profitability targets.
Evaluate performance of executives for compliance with established policies and objectives of the company and contributions in attaining objectives
Mentor members of the team to realise their full potential
Monitor sales data through Salesforce and keep up to date with current market trends and customer needs.
Responsible for the accuracy and up to date contacts and data on Salesforce
Promote disciplined use of CRM and administration.
Handle pricing information in the ERP/CRM to promote accuracy and consistency with pricing on sales orders
Responsible for maintaining & improving the sales order process – accuracy & timeliness.
Maintain & improve direction and guidance for the creation of account plans for larger accounts.
Identify and create a strong loyal relationship with all decision makers.
Use pareto analysis to ensure top accounts giving 80% of the business are proactively serviced building a high level of familiarity
Present company report at Management meetings.
Maintain & improve contributions to company strategy, KPIs, and all competitive activities within major accounts.
Maintaining & improving the call flow within the business to improve the customer service experience.
Effectively resolve most product issues in line with ‘first time resolution’. Where this is not possible effectively collating all necessary information to escalate to relevant member of the team.
Pro-actively exploit Live Chat opportunities with the team
Investigate and process returns requests
Cover for colleagues during holidays and as overflow for the SSE activities
Continuously improve product/job knowledge through learning opportunities
Requirements:
- Sales Force
- How to deal with difficult customers
- Product Knowledge
- WP Expert
- Time Management
- Sales Process
- Power BI
- MS Office
- Importance of Customer Service (OTIF etc)
Our Referral Incentive:
Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from us you have not been shortlisted for this role. Please continue to check our website for any other roles which may be of interest.
We offer a £500 referral if you introduce someone we place - see our website for detailsÂ
We regret that this client is not prepared to sponsor work permit or work permit transfer applications. Candidates must be able to prove their eligibility to work in the UK
