Customer Experience Manager

Are you passionate about delivering exceptional customer service and looking to join a fast-paced, collaborative environment where your impact really matters? I'm currently recruiting for a Customer Experience Manager on behalf of a highly ambitious and growing finance business.

This is a fantastic opportunity for someone who thrives on working across departments, building strong relationships, and keeping operations running smoothly behind the scenes. If you're detail-oriented, confident communicating with clients and partners, and looking to develop your career in customer operations-this role could be perfect for you.

• Salary: £25,000-£30,000 depending on experience

• A supportive, close-knit team with a strong culture of collaboration

• Opportunities for progression and personal development

• A role where your work directly impacts client satisfaction and business success

As a Customer Experience Manager, you'll act as the central point of coordination between Sales, Operations, clients, suppliers, and funders. You'll play a critical role in ensuring a seamless, efficient, and positive experience for all parties throughout the finance and sales process.

• Manage and coordinate sales processes between clients, suppliers, and funders

• Conduct credit checks, prepare finance proposals, and liaise with stakeholders

• Generate and issue accurate finance documentation

• Raise invoices and manage payment tracking

• Maintain and update CRM records with precision

• Build strong working relationships with all external and internal contacts

• Provide outstanding service and support across the board

• Identify opportunities for cross-selling and process improvement

• Ensure compliance with internal policies and external regulations

• Excellent written and verbal communication skills

• Meticulous attention to detail and strong organisational skills

• Friendly, professional, and proactive personality

• Experience with CRM systems and general IT tools

• Background in finance or a customer-focused role is highly desirable

• Able to work independently and as part of a collaborative team

• Analytical mindset with the ability to produce reports when needed

If you're ready to take the next step in your career and join a business where you'll be truly valued, I'd love to hear from you. Apply now or reach out for a confidential conversation.

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