NET Recruit is searching the market for a Head of Group Collections to join a leading national services organisation, located in Bolton. You RoleWhile in this position your duties may include but are not limited to:

Inspiring and driving high performance across the assigned collections team
Collaborating with Revenue Protection, Security, Legal, and Operations to create streamlined processes for a fast, coordinated response to customer concerns
Ensuring adherence to the credit policy to minimize risk exposure
Leading teams to reduce outstanding debt, minimize write-offs, and improve cash flow
Establishing ambitious KPIs and providing regular performance feedback to team members
Developing innovative, low-touch solutions to encourage timely customer payments
Partnering with Business Units to resolve customer issues related to credit, billing, and payments
Implementing process improvements and optimising ledger management to reduce debt levels
Supporting the full customer-to-cash lifecycle by delivering key initiatives
Maximising the use of existing automation tools for operational efficiency and identifying new automation opportunities
Proactively reducing customer inquiries by enhancing self-service options and ensuring queries are directed to the appropriate teams
Identifying operational risks and implementing effective controls throughout all processes

You MUST HavePlease apply ONLY if you meet the following criteria:

Possession of a professional accounting qualification, ideally CICM or equivalent
Strong experience within credit and collections, particularly from a strategical and management position, with a focus on debt collection improvement
Excellent leadership and wider communication and stakeholder management skills
Good working knowledge of complex IT systems, SAP and Salesforce
Good commercial aptitude and awareness, with a background in finance and controls

Your OpportunityThis is a leading services business with decades of success and a large workforce, which is growing year upon year, and a customer base that stretches across the country. The position holder will be responsible for leading a team within the collection and revenue function, with the aim of driving down debt, improving cashflow and resolving enquiries whilst seeking opportunities to improve processes.There will be a competitive remuneration package for the position holder within this role, based on previous experience and knowledge and will include a good salary/pay rate, and wider incentives and rewards. The true merit of this position will be the fantastic exposure gained, not only within a developing and competitive market, but from within an industry giant.To express interest in this role and have a confidential chat, please reach out to:Phoebe Jones - Recruitment PartnerM: E:

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