Customer Care Coordinator

We are looking for a Customer Care Co-ordinator to join a global leader in Manufacturing and Engineering. Based in Bolton, this well-established company specialises in Manufacturing, offering both standard and bespoke solutions to a diverse client base.

The Customer Care Co-ordinator will act as a vital link between the business and its customers, ensuring exceptional service within a Manufacturing environment. You will play a key role in supporting the implementation of a new ERP system, improving internal processes, and building strong relationships with both internal teams and external clients. This is an excellent opportunity for someone looking to develop their career within a supportive and forward-thinking company.

Hours: 38 per week – Monday to Thursday 7:30 am to 4:00 pm and Friday 7:30 am to 12:50 pm.  Salary: £30,000 – £35,000 dependent on experience.

Key Responsibilities of the Customer Care Co-ordinator:

• Respond promptly and professionally to customer enquiries via phone, email, and online platforms.
• Process orders, returns, and exchanges accurately using ERP and CRM systems.
• Champion the effective use of the CRM system to support customer experience and internal reporting.
• Liaise with Production, Planning, and Quality teams to ensure accurate and timely deliveries.
• Communicate proactively with customers regarding order updates, delays, or resolutions.
• Manage customer complaints with a focus on identifying root causes and driving solutions.
• Provide administrative support to the Sales team, including quotations and customer account tasks.
• Maintain clear and accurate customer records, including communication logs and feedback.
• Support continuous improvement projects within the customer care function.

Customer Care Co-Ordinator Key Skills, Experience and Qualifications:

• Previous experience in a Customer Service or Sales Support role, ideally within the Manufacturing, Engineering, or Industrial sectors.
• Strong communication and interpersonal skills with a customer-first approach.
• Detail oriented and organised, able to manage multiple priorities effectively.
• Confident using Microsoft Office and ERP/CRM platforms such as SAP, Oracle, or Salesforce.
• A proactive problem-solver who is adaptable and works well under pressure.
• Team-oriented with a flexible attitude and willingness to learn.
• GCSEs or A-Levels (or equivalent) required.
• Additional certifications or relevant qualifications would be an advantage.
• Language skills are desirable but not essential.

Benefits:

• Generous holiday allowance including 25 days plus statutory bank holidays.
• Pension scheme to help you plan for the future.
• Health and wellbeing support through an employer funded cash plan and access to confidential counselling services.
• Convenient on site parking available to all employees.
• Opportunity to join the Cycle to Work initiative.
• Thorough onboarding process with full training provided.
• A workplace culture that promotes growth, collaboration, and inclusivity.
• Career development opportunities with a strong focus on internal progression.

This Customer Care Co-ordinator vacancy is being advertised by S&D Trade Recruitment, who are operating as an employment business.