Dispute Resolution Coordinator

Dispute Resolution 

OA are recruiting for a Dispute Resolution Coordinator  to join our client’s highly successful and growing team.

You will be responsible for successfully resolving deposit disputes between landlords, tenants, and agencies - from initial inquiries and dispute handling to early resolution or formal resolution through a written proposal or decision. You will also effectively manage a caseload of dispute cases.

Location: Borehamwood

Hours: Full-time, 9am – 5:30pm, Monday to Friday. Hybrid working: 2 days in the office and 3 days from home following successful training. Remote working also considered.

Salary: Up to £30,000 – depending on experience

Dispute Resolution Benefits:

• 23 days holiday + UK bank holidays
• Life assurance
• Private health care for you and dependents
• Employee assistance programme, including GP line, cashback for treatments, advice line
• Season ticket loan
• Rental deposit loan
• Annual leave purchase scheme

Dispute Resolution Key Responsibilities:

• Manage and resolve disputes through early resolution, default, or written decisions, ensuring KPIs and deadlines are met.
• Advise Members and Tenants via phone and email, liaising with landlords, agents, and tenants.
• Respond to dispute enquiries within set KPIs and Scheme Rules.
• Engage with parties to seek resolution, including initial contact by phone.
• Assess evidence, approve cases, and log disputes accurately and promptly.
• Oversee dispute evidence collection and fee processing within required timelines.
• Maintain records, update logs, and provide data as needed.
• Assist with staff training, including inductions and overview sessions.
• Support report preparation for government and internal use.
• Help with communication, membership enquiries, and general department support.
• Suggest process improvements and assist with analysis and projects.

Dispute Resolution  Skills and Experience:

• Experience in the private rented sector, lettings, or financial services is desirable.
• Background in complaints or claims handling within property, legal, or customer service.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• High attention to detail and quality standards.
• Strong teamwork and relationship-building skills.
• Ability to learn new systems and processes quickly.
• Proactive problem-solving mindset.
• Strong planning, organisation, and time management skills.

If you’re interested in the position, please apply online with your CV.

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Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.