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*** I CANNOT STRESS THIS ENOUGH. IF YOU HAVE NOT WORKED WITHIN A VERY LARGE MAIN DEALER AFTERSALES DEPARTMENT AS AN AFTERSALES MANAGER - THIS ROLE IS NOT FOR YOU. ***
Aftersales Manager
Basic £65k, OTE £97k - £107k
Company Car
WD Postcode
Monday to Friday 8am - 6pm
Permanent/Full Time
Our client, based in the WD postcode area of Hertfordshire is on the lookout for an experienced Main Dealer Aftersales Manager to join their growing team. They are looking for a candidate who is not only brilliant with people but great at building up relationships. This is a fantastic opportunity to join a successful Aftersales team and become part of a growing business! Apply with us today!
Duties & Responsibilities:
- Manage your Aftersales teams which will include a Workshop of 18+ Technicians, 7 Service Advisors and a Workshop Controller.
- Carrying out daily audit checks on job cards ensuring accuracy of all information and reporting and resolving any issues.
- Ensuring KPI’s are achieved.
- Maintaining a high level of efficiency in ensuring all response times to bookings, calls, return calls, authority requests, paperwork requests and any element of the daily role that requires work to be completed to an internal or external deadline.
- Ensuring all warranty claims are registered and followed up for payment.
- Carrying out weekly/monthly performance reviews and departmental meetings.
- Understand budgets and monthly accounts.
Your Background & Skill:
- Proven experience as a main dealer Aftersales Manager of at least 5 years
- Ability to drive a department forward to achieve productivity and growth whilst maintain staff moral
- Coaching and mentoring your staff to achieve their full potential which in turn lead to the growth and prosperity of the department and business.
- Strong communication and interpersonal skills.
- Full UK Driving Licence.
For further details on this Aftersales Manager role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Recruitment Consultancy.
