- Responding to customer enquiries via email and phone with professionalism and warmth
- Logging, tracking, and resolving queries quickly and efficiently
- Liaising with internal teams to follow up on customer needs
- Maintaining accurate records of customer interactions
- Helping to improve the customer experience through feedback and suggestions
- Previous customer service or administrative experience
- Excellent written and verbal communication skills
- Strong attention to detail and organisational ability
- Confident phone manner and a proactive attitude
- A team player who thrives in a friendly, fast-paced environment
- £26,000 per annum salary + bonus
- A beautiful, modern studio office environment near the coast
- Monday–Friday working hours (no weekends!)
- Supportive team culture with training and development opportunities
- A role where you can make a real impact and grow