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Please note, this role is based on site in Bournemouth, Mon-Fri.
Job Responsibilities
- Deliver 1st & 2nd line technical support to staff and students, ensuring minimal disruption to learning.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Escalate complex technical incidents where necessary and follow up to resolution.
- Maintain and update IT systems, documentation, and asset records.
- Support projects, upgrades, and routine maintenance across the IT infrastructure.
- Provide excellent customer service, ensuring users feel supported and informed.
About You
- Proven experience in a 2nd Line Support role.
- Strong troubleshooting skills across Windows, Office 365, and network environments.
- Excellent communication and interpersonal skills.
- A proactive, solution-focused approach with strong attention to detail.
- Ability to work independently and as part of a team in a fast-paced setting.
- A genuine interest in supporting education through technology.
