About The RoleTeam – Agency & CommissionsWorking Pattern - Hybrid – 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week. We are happy to discuss flexible working!Top 3 skills needed for this role:

Excellent communication skills
Strong attention to detail for accurately processing data
Ability to manage challenging situations calmly

What this role is all about:Vitality is an award winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future. Here individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. We are looking for people who are dependable to their core and who have the drive and tenacity to work hard and smart during the toughest of times and situations. Our customers count on us to be there for them in their time of need, you will play a pivotal role in delivering the required level of customer service they expect from us at Vitality.As our Agency & Commissions Assistant you will provide professional, efficient, courteous, and accurate telephonic and email support to our Business Consultants and Brokers/Intermediaries.Key Actions

Take Inbound calls and respond professionally
Complete any work items allocated efficiently and effectively
Action instructions for amendments to agency system data
Register advisers and panel to Franchise accordingly
Investigate and answer commission and payment queries across all our products
Ensure all calls comply with data protection and call quality requirements
Identifying and escalating (through your line manager) risks that impact the business, customers or other third parties
Reporting (through your line manager) any issues and/or system/process failures that may impact on service to customers

What do you need to thrive?

Previous telephony experience is essential, preferably in a financial services organisation
Understanding of importance of data protection
Experience of communicating verbally and in writing with external 3rd parties
Basic to Intermediate excel spreadsheet skills
Positive and friendly telephone manner
Able to handle difficult telephone situations

So, what’s in it for you?

Bonus Schemes – A bonus that regularly rewards you for your performance
A pension of up to 12%– We will match your contributions up to 6% of your salary
Our award-winning Vitality health insurance – With its own set of rewards and benefits
Life Assurance – Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!If you are successful in your application and join us at Vitality, this is our promise to you, we will:

Help you to be the healthiest you’ve ever been.
Create an environment that embraces you as you are and enables you to be your best self.
Give you flexibility on how, where and when you work.
Help you advance your career by playing you to your strengths.
Give you a voice to help our business grow and make Vitality a great place to be.
Give you the space to try, fail and learn.
Provide a healthy balance of challenge and support.
Recognise and reward you with a competitive salary and amazing benefits.
Be there for you when you need us.
Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.About The CompanyWe're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024!Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.. Diversity & InclusionAt Vitality, we’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.Vitality’s approach to sustainabilityVitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early.

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