Call Handler

Cactus Search

Posted 10 hours ago, valid for 22 days

Bournemouth, Dorset BH89BJ, England

Full Time

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Sonic Summary

The role involves providing a professional telephone answering service, handling various call types using bespoke scripts.
You will be responsible for managing inbound calls, taking messages, scheduling appointments, and ensuring effective diary management.
Exceptional customer service skills are required to interact with clients professionally and confidently.
The position offers a salary of £23,926 and requires candidates to have at least one year of relevant experience.
The job is based on-site in Ferndown, just outside Bournemouth, with potential for hybrid work after the probation period.

You will provide a professional, personalised telephone answering service, expertly handling a variety of call types using bespoke scripts. In this dynamic and fast-paced role, you’ll be responsible for accurately taking messages, transferring calls, scheduling appointments through external systems, and ensuring seamless diary management. Exceptional customer service skills are essential, as you’ll navigate client interactions with professionalism, sensitivity, and confidence.Salary - £23,926 working a rota between 7am-10pm Monday-Friday with 1 weekend in 4 (days off in the week on rota’d weekends) You will be required to work on site just outside of Bournemouth (Ferndown) but there will be an opportunity to move hybrid after probation.Duties:

Manage inbound calls efficiently using client-specific scripts to provide a tailored and professional service.
Accurately take messages, redirect calls, and book appointments
Deliver outstanding customer service
Work effectively in a fast-paced environment

Experience:

Ability to read instructions whilst on a call and manage appointment bookings, amendments and cancellations
Exceptional written and verbal communication skills, with excellent use of English language and grammar.
Proficiency in basic IT skills and experience using computer systems
Friendly, enthusiastic, and empathetic approach to customer interactions.
Strong listening skills and ability to handle calls efficiently

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