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As Customer Service Administrator you will be working as part of a supportive team who deliver first class service to their customers. The role is full time and permanent working onsite in their modern, open plan Brackley office. The company have been established since 2010 and has grown to over 300 locations. Hours are Monday to Friday 8.30 am to 5.00 pm and offering a starting salary of up to 26,500. This role will suit a customer service professional who wants to grow with the business.
Purpose of the role:
To deliver high levels of customer service working with major corporate accounts. The role is busy and varied and involves interacting with customers on a daily basis.
Key Accountabilities for The Customer Service Administrator:
- Creating job records, maintaining the database
- Responding to customer queries
- Dealing with any queries, customer complaints
- Dealing with contract renewals
- Managing purchase orders
- Scheduling invoices
- Processing and uploading orders
- Liaising with customers daily basis regarding quotes, work orders, providing updates
- Portal management
- Organising quotes
- Scheduling invoices
- Uploading and processing orders
- Liaising with internal teams including business development managers
- Credit control for key accounts
Key Skills Required for the Customer Service Administrator:
- High levels of customer service over the phone and by email
- Solid administration skills
- Highly organised with excellent levels of attention to detail
- Adaptable in a changing environment
- Credit control experience would be an advantage
- Strong IT skills
What's in it for you?
- A starting salary of up to 26,500
- Based onsite Mon - Fri 8.30 - 5.00 pm (30 mins lunch and two 15 min breaks)
- 23 days hol + bank hols (you can also buy and sell hols days)
- Birthday day off (after one year service)
- Training, development and progression
- Annual performance and company related bonus
- Associate days, socials
- Associate equity program
- Plenty of free parking
