Customer Service Advisor

JM&Co. Recruitment Agency

Posted 2 days ago, valid for 2 days

Brackley, Northamptonshire NN136BP, England

Full Time

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Sonic Summary

The position of Customer Service Advisor - Business to Business (B2B) is available in Brackley, Northamptonshire, offering a permanent, full-time role with hours from Monday to Friday, 08:30 to 17:00.
The salary for this role is approximately £25,000, depending on the candidate's experience.
Candidates should possess a minimum of 2 years’ experience in a customer service or sales desk role, along with GCSE level education or equivalent.
Key responsibilities include serving as the first point of contact for customer inquiries, processing sales orders, and maintaining professional communication with clients and colleagues.
The ideal candidate will demonstrate strong communication skills, attention to detail, and a proactive approach to customer service.

Customer Service Advisor - Business to Business (B2B)

Location: Brackley, Northamptonshire
Position Type: Permanent, Full-Time
Hours: Monday to Friday, 08:30 to 17:00 (37.5 hours per week)
Salary: Circa £25,000 (Dependent on experience)
Benefits: 23 days annual leave plus bank holidays and a birthday day off, stakeholder pension

Customer Service Advisor Overview:

Our client, a well-established leader in the commercial equipment sector, is seeking a professional and customer-focused individual to join their dynamic team as a *** Customer Service Advisor ***. This is an exciting opportunity for someone who thrives in a structured, fast-paced environment and enjoys delivering outstanding service and support across a wide client base.

Customer Service Advisor - Key Responsibilities:

Serve as the first point of contact for all customer and sales-related enquiries via telephone and email
Accurately and efficiently process sales orders and related transactions
Maintain professional, courteous communication with internal and external customers
Develop and sustain positive relationships with clients and colleagues
Maintain detailed records and statistical data related to customer accounts and sales
Collaborate with relevant departments to resolve queries and ensure an exceptional service experience
Monitor and follow up on customer issues, escalating where necessary
Ensure adherence to company standards, processes, and data protection regulations
Support the wider Sales & Marketing team as needed
Stay current with company products and internal procedures

Candidate Profile / Customer Service Advisor:

Minimum of 2 years’ experience in a customer service or sales desk / sales administration role
GCSE level education or equivalent
Strong communication skills - both verbal and written
Excellent attention to detail and accuracy in data handling
Proficiency in using CRM systems and general computer literacy
A proactive and solution-focused approach to customer service
Collaborative team player with a positive attitude

Key Words for the Customer Service Advisor Role:

Customer Service
Sales Order Processing
CRM Systems
Communication Skills
Problem Solving

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