Aftersales Executive

Venus Recruitment Ltd

Posted 19 hours ago, valid for 2 days

Bracknell, Berkshire RG42 2HJ

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

A maternity cover position for an Aftersales Executive is available, starting in June or July, with a potential for permanent placement.
The role is office-based near Bracknell, requiring a 9am to 5.30pm schedule from Monday to Friday, with an early finish on Fridays.
Candidates should have strong customer service experience, a technical mindset, and good communication skills, along with proficiency in MS Office and Excel.
The position involves handling customer queries, resolving technical issues, and maintaining customer records, among other responsibilities.
The salary for this role is competitive, and applicants should ideally have at least 2 years of experience in a similar service environment.

Maternity Cover with potential to go permanent - June/July Start - Office-Based with parking - 9am to 5.30pm M-FWe’re looking for a proactive and technically minded Aftersales Executive to join a friendly, close-knit team in a successful service-focused business near Bracknell. This is a 9–12 month maternity contract with genuine potential to go permanent.ResponsibilitiesYou’ll be part of the technical support team, handling customer queries, investigating issues, and ensuring tickets are resolved through to completion. It’s a busy, varied role perfect for someone who enjoys problem-solving and working across teams.Handle all aspects of inbound and outbound customer contact.

Investigate and resolve complex technical queries
Identify, escalate, and track customer complaints
Maintain customer records via bespoke systems
Liaise with internal teams and field sales engineers
Generate reports
Oversee training systems, stock performance and warranties
Cross-train in other departments (e.g. Sales Order Processing)
General admin and documentation

Requirements:

Strong customer service experience in a service environment
Technical mindset and confidence interpreting engineer job sheets
Strong communicator, analytical and decisive
Good MS Office & Excel skills
UK driving licence required

This is an office based role, so please only apply if you are looking for a 9-5.30 office based role and live within 10-12 miles. Early finish on Fridays.

Apply now in a few quick clicks

Aftersales Executive

Sales Executive

Field Sales Executive

Sales Representative