Customer Service Representative

About HealthHero

HealthHero is Europe's largest digital healthcare provider. We offer seamless access to virtual GP appointments, mental health support and a wide range of clinical services - helping organisations, insurers and individuals to take better care of their health. Operating across the UK, Ireland, France and Germany, our mission is to simplify healthcare and improve lives.

The RoleWe are currently recruiting for a Customer Service Operator to join our existing team to help deliver support to clients via phone and email. Prior experience in Health care is not required as we we provide comprehensive training to set you up for success.This is a full time position working 5 days per week onsite in our Bracknell office. The shift pattern is Monday, Tuesday, Wednesday, Thursday and Sunday 3pm to 11pm.

Requirements

Purpose

• You will be the first point of contact for incoming calls, appropriately dealing with any queries.

• Handle patient requests by booking appointments, communicating with GP's and other healthcare professionals.
• You will also be involved in administrative tasks, such as processing prescriptions, specialist referral letters and other health documentation.
• Ensure information is accurately recorded and stored in line with company policies.

What You Will Bring

• Excellent customer service skills and attention to detail
• Superb communication skills, written & verbal.
• Experience with call handling/contact centre work is desirable, although full training will be provided.
• Ability to show sensitivity and understanding over the telephone
• Experience using Microsoft Office

Why Join Us

• Work that matters - making healthcare simpler, more accessible and more human
• Supportive, down-to-earth team with a strong mission and values

Benefits

• Access to HealthHero's digital healthcare services (GP, mental health and more)
• You will receive ongoing training and support
• Career progression opportunities
• 28 days per annum (pro rata) including bank and public holidays plus a day off for your birthday
• Life cover
• Pension scheme