Data Operations Coordinator

Job Title: Data Operations Coordinator Job Type: Contract (12 months)Location: BracknellOUR COMPANYAt Boehringer Ingelheim we develop breakthrough therapies and innovative healthcare solutions in areas of unmet medical need for both humans and animals. As a family-owned company, we focus on long-term performance. We believe that, if we have talented and ambitious people who are passionate about innovation, there is no limit to what we can achieve; after all, we started with just 28 people. Now, we are powered by 52,000 employees globally who nurture a diverse, collaborative, and inclusive culture.WHY THIS IS A GREAT PLACE TO WORKBoehringer Ingelheim has been recognised as a Top Employer in the UK. Being certified as a Top Employer confirms our dedication to a better world of work, delivered through excellent HR policies and people practices.Key Responsibilities:Basic Tasks:* Data Change Requests (DCR's): Identify and rectify discrepancies in data sets to ensure accuracy and consistency.* Sales Mappings Management: Handle exceptions and rejects from Neogrid by analysing sales mappings and resolving discrepancies.* Account Creation and Maintenance: Manage account creation and maintenance tasks in Veeva CRM, ensuring data integrity and completeness.* Data Maintenance: Conduct routine data maintenance activities in Veeva CRM and Gecco to uphold data quality standards.* Management of Generic Mailboxes: Monitor and respond to inquiries received in two generic mailboxes promptly and effectively.* Stakeholder Liaison: Act as a liaison between the Customer Excellence (CE) team, Sales, and other relevant departments to address data-related queries and issues.Advanced Tasks:* Creation of Tickets: Generate tickets for Veeva CRM and Gecco issues, ensuring timely resolution and documentation of all reported issues.* Subject Matter Expert (SME) for Veeva CRM and Gecco: Serve as the primary point of contact for queries and issues related to Veeva CRM and Gecco, providing expert guidance and support.* CRM User Maintenance: Manage CRM users, including territory maintenance, in Veeva Align and Veeva CRM to ensure alignment with organisational needs.* Reporting: Generate and distribute reports in Veeva CRM to track Sales Key Performance Indicators (KPIs) and provide insights to the wider AH Business.* Veeva Vault Documentation Maintenance: Maintain documentation in Veeva Vault, ensuring accuracy and accessibility for relevant stakeholders.Requirements:* Data analysis skills* CRM management (preferably Veeva)* Strong communication skills * Experience in ticketing systems would be advantageous * Attention to detail * Problem-solving abilities * Adaptability to manage various tasks efficiently* Organisational skills and the ability to prioritise tasks Don't hesitate and miss out! Apply today!

Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing gscemeaedi @ resourcesolutions .com