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- Provide an intensive housing management service for both rented and leasehold properties, including customer inductions and tenancy sustainment.
- Carry out regular compliance checks, including fire risk, health & safety, and maintenance inspections.
- Respond to emergency and social alarm calls, liaising with monitoring providers and ensuring functionality of alarm systems.
- Support residents with housing-related queries, signposting them to internal teams or external agencies where appropriate.
- Encourage and facilitate resident involvement in community activities and engagement initiatives.
- Assist in managing anti-social behaviour, void management, and property allocations in accordance with policies and procedures.
- Provide cover at other schemes as required and support the team with flexible working hours.
- Practical knowledge of housing management, including health & safety, voids, and repairs.
- Understanding of tenancy law, safeguarding, and relevant housing legislation.
- Experience conducting risk assessments and wellbeing checks.
- Strong IT skills, particularly Microsoft Word and Excel.
- A full UK driving licence and access to a vehicle for work, with business insurance.
- 20 hours per week on a 7-day rota, including 1 weekend in 4 (8:30-16:30). Specific days may vary, so flexibility is required.
- 3-month contract with potential for extension or permanent placement.
- £16.83 per hour LTD or £14.35 per hour PAYE (inclusive of holiday pay).
