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Location: Berkshire (with occasional travel between sites)
Salary: Negotiable depending on experience + benefits
Company: Leading Financial Services Organisation
About the Role
Our client, a well-established financial services organisation, is seeking an experienced IT Support Engineer with strong expertise in Microsoft's Modern Workplace technologies to join their dynamic IT team in Berkshire.
This is a hands-on technical role requiring proven experience across the full Microsoft cloud ecosystem. You'll be responsible for day-to-day IT support while also working on strategic Modern Workplace projects that keep our organisation secure, efficient, and productive.
What You'll Be Doing
Modern Workplace Management (Key Focus)
- Manage and troubleshoot Azure Virtual Desktop (AVD) sessions and environments
- Administer our Microsoft 365 ecosystem including SharePoint, Teams, and OneDrive
- Configure and support devices using Autopilot and Microsoft Intune
- Implement and manage security policies through Microsoft Defender and Privileged Identity Management (PIM)
- Maintain and troubleshoot Entra ID (Azure AD) including user management, conditional access, and identity protection
- Work with our Cloud Service Provider to ensure platform security and performance
- Proactively monitor Modern Workplace performance and recommend improvements
IT Support & Operations
- Manage the ITSM ticket queue for incidents, requests, and changes
- Support user onboarding and offboarding processes
- Provide break-fix support across multiple office locations
- Set up devices with Apple Business Manager, Intune, and Autopilot
- Maintain communications rooms and manage IT asset disposal
- Support IT audits and maintain ISO 27001 and Cyber Essentials certifications
- Contribute to local IT projects and initiatives
Essential Skills & Experience
- Proven hands-on experience with Azure Virtual Desktop (AVD) - deployment, management, and troubleshooting
- Strong working knowledge of Microsoft Azure services and administration
- Demonstrated experience with Autopilot device deployment and configuration
- Practical experience implementing and managing Microsoft Intune for device management
- Working knowledge of Microsoft Defender for endpoint security
- Experience with Entra ID (Azure Active Directory) including user/group management, conditional access, and authentication
- Understanding of Privileged Identity Management (PIM) and its role in security
- Solid experience administering Microsoft 365 including SharePoint, Teams, and OneDrive
Why Join?
Our client operates with strong values that guide everything they do:
- Partnership - relationships define them and support common goals
- Respect - they trust each other and embrace diversity
- Accountability - they take ownership and encourage learning
- Integrity - open and honest in all dealings
- Service - they exceed customer and partner expectations
- Excellence - best-in-class practices and professionalism
You'll be joining a supportive team where your technical expertise will be valued and where you'll have the opportunity to develop your skills in a modern, cloud-first IT environment.
