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Bracknell, Berkshire
3 to 6 month ongoing contract
Mon to Fri 9am to 5pm (hybrid position)
Responsibilities
- Deliver a proactive face-to-face tenancy management service, building relationships with new customers within a patch.
- You will support the customer journey at key stages of their tenancy such as viewings, new tenancy visits, tenancy audits, end of tenancy visits and property inspections for mutual exchanges and transfers. You will also be required to oversee complex general enquiries and provide information to support complaint resolution.
- Deal with applications for succession, assignment and other tenancy related matters in line with legislation, policy and the tenancy agreement.
- Support the Housing Project Lead with the letting of new build properties and embedding new neighbourhoods
- Take appropriate tenancy enforcement action, including legal proceedings when required for breaches of tenancy including tenancy fraud, nuisance behaviour, unauthorised alterations, overcrowding and abandonment.
- Work collaboratively with community safety colleagues when needed to support with initial information gathering and ongoing community safety work.
Requirements
- Level 3 or equivalent CIH housing qualification or be committed to enrol within the first 12 months and successfully complete in a reasonable time period.
- GCSE pass in Maths and English, or equivalent
- Ability to understand tenancy and neighbourhood management and experience of delivering a front-line service in a related field.
- UK drivers license - requirement to drive own car
PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.
