Operations Coordinator, Freight

Bradley David Associatesis looking for anOperations and Sales Coordinatorto join our client's team in Bradford.

Responsibilities:

• Co-ordination of Air Export Operations:Oversee the day-to-day operations of the air export department while ensuring smooth and efficient workflows.

• Customer Service & Account Management:Develop and maintain strong relationships with air export customers and agents, ensuring consistent and high-quality customer service delivery.

• Sales Development:Proactively identify and pursue new business opportunities within existing accounts and new prospects. Work closely with the sales team to drive revenue growth.

• Operational Issue Resolution:Address and resolve operational or customer service concerns, ensuring a prompt and effective solution.

• Invoicing & Profitability Management:Take responsibility for ensuring accurate invoicing and maintaining profitability within air export operations.

• Customs Compliance:Ensure all HMRC Export and Import regulations are adhered to, including managing customs queries, audits, and ensuring minimal duty/tax liability.

• Reporting & Analysis:Provide internal reporting on air export activities, generate monthly client reports, and analyze data to identify areas for process improvements or business opportunities.

• Collaboration with Sales Team:Work in partnership with the sales team to support cross-functional goals, share market insights, and ensure alignment between operations and sales strategies.

Requirements:

• Previous experience in airfreight operations or freight forwarding.

• Identify and secure new business opportunities across Europe with a focus on Air, Road, and Sea freight, as well as import/export and time-critical logistics.

• Build and maintain strong, long-lasting relationships to ensure repeat business and account growth.

• Collaborate with the leadership team on strategic business planning for the Global Division.

• Manage a pipeline of opportunities effectively using CRM systems.

• Provide regular updates, forecasts, and performance reports.

• Travel across the North of England and Scotland to meet clients and expand market presence.

• Ability to identify and act on sales opportunities, with a focus on growing the customer base and increasing revenue.

• Proficiency in Microsoft Office (Excel, Word, PowerPoint).

• Strong problem-solving and negotiation skills.

• Self-motivated with a keen attention to detail.

Benefits:

• Standard working hours: 9 am to 5 pm, Monday to Friday, with a 30-minute lunch break.

• 25 days holiday.

• 2 x annual bonus based on performance.

• Opportunity to develop sales and business development skills