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We're working with a well-established MSP based in Bradford that's looking to grow their technical team by bringing on an enthusiastic IT Support Technician. This is an exciting opportunity for someone looking to take the next step in their IT career, with strong potential for exposure to project work and progression within a Microsoft-certified environment.
What You'll Be Doing:-
Acting as the first point of contact on the service desk, supporting a varied client base
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Providing 1st and 2nd Line support across hardware, software, and networking issues
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Troubleshooting and resolving incidents via phone, email, and remote tools
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Logging and tracking tickets through to resolution
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Supporting project rollouts and system upgrades alongside senior engineers
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Microsoft 365 (Exchange, Teams, SharePoint)
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Windows 10/11, Windows Server
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Active Directory, Group Policy
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Networking: DNS, DHCP, TCP/IP
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Remote support tools (e.g. TeamViewer, AnyDesk)
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Experience with MSP ticketing systems (ConnectWise, Autotask) is a bonus
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1+ year of IT support experience (MSP background preferred)
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Strong communication and customer service skills
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A proactive, problem-solving attitude
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Interest in professional development and Microsoft certifications
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Work with a respected, long-standing MSP
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Gain hands-on project experience early in your career
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Be part of a supportive, forward-thinking team
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Great development opportunities with a Microsoft Partner
Ready to Apply?If you're passionate about IT, enjoy helping users, and want to grow your skills in a fast-paced MSP environment, we'd love to hear from you.
Apply now or reach out for a confidential chat.
