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- Location: [Please specify location]
- Job Type: Full-time
- Salary: Dependent on experience
Join a leading company in Freight Forwarding, specialising in Ocean, Air Freight, and Road Haulage. With over 30 years of experience, this fully independent company offers a comprehensive global shipping and freight forwarding service. We are looking for a Junior Freight Forwarding Coordinator to join our growing team. This key role within the Operations Team is crucial for maintaining excellent customer service for Overseas Agents & Import Clients.
Day-to-day of the role:- Handle customer queries via telephone and email.
- Process customer bookings and input data into Multifreight/Cargowise and other systems.
- Monitor and maintain the shared inbox.
- Obtain pricing and provide quotes/service information.
- Check and send customer documentation and produce bills of lading.
- Undertake research and network to remain competitive.
- Work proactively to anticipate, manage, and meet customer requirements.
- Persuade customers of the high levels of service the company provides in terms of quality, service, and price.
- Previous experience in a Freight Forwarding role is essential.
- Good IT skills, with a sound working knowledge of Microsoft Office.
- Excellent customer service ethic, with a strong desire to satisfy customer needs and achieve results.
- Strong negotiation skills and the ability to solve problems and overcome difficulties.
- A proactive, positive, and self-disciplined approach to work.
- Ability to work effectively and calmly under pressure.
- Excellent Career Development opportunities.
- 25 days holiday plus Bank Holidays.
- Contributory Pensions Scheme.
- Health Cash Plan.
- Free Parking.
- Group Life Assurance.
- Cycle to Work Scheme.
- Work with a brilliant team!
Please apply today and we will be in touch with shortlisted candidates.Â
