Head of Operations

Futures recruitment are looking to appoint a Head of Operations who will be responsible for leading operational excellence across the organisation, implementing culture of quality, H&S, and innovation. This role ensures that all products, services, and processes consistently meet the highest standards while driving continuous improvement at scale.

Roles & Responsibilities

• Use data, KPIs, and operational insight to make evidence-based strategic decisions that demonstrably improve performance, efficiency, cost, and customer outcomes.
• Drive cross-functional collaboration to improve end-to-end operational effectiveness and scalability.
• Act as a visible operational leader across international sites, providing direction, coaching, and challenge where required
• Own and embed a culture of quality, compliance, safety, and continuous improvement across all operational functions and geographies.
• Ensure operational processes, products, and services consistently meet or exceed internal standards, regulatory requirements, and customer expectations.
• Lead the design and execution of Lean, Six Sigma, and continuous improvement frameworks, ensuring they are deeply embedded in day-to-day operations.
• Identify and implement innovative ways of working, technology, and process improvements that enhance operational resilience and future readiness.
• Ensure robust governance, risk management, and compliance practices are in place and consistently applied across the group.

Experience & Background

• Significant senior operational leadership experience within complex, multi-site or international organisations.
• A long, demonstrable history of applying Lean and continuous improvement tools to deliver measurable, sustained improvements.
• Proven track record of using data-driven decision making to influence strategy and improve operational outcomes.
• Experience operating in regulated, quality-critical, or safety-focused environments.