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A fantastic opportunity has arisen for this training organisation with offices in Bradford. Working as a Customer Relationship Executive, the successful candidate will deal with customer queries across several mediums to manage and resolve customer issues. Acting as the first point of contact, the Customer Relationship Executive will work to high levels of customer service, ensuring that lasting relationships continue to flourish. A varied role that would be perfect for a candidate with a minimum of 12 months experience within customer care and administration, duties are varied but will include;
- Manage customer queries across telephone and email, aiming to resolve at first point of contact
- Manage incoming calls and emails within agreed service levels
- Effective management of difficult or challenging customers
- Conduct a range of quality assurance activities
- Work collaboratively with colleagues across the business to deliver a seamless experience for the customer.
- Be alert to opportunities to improve outcomes and experiences for customers
- Perform any other reasonable duties required on behalf of the business and management.
This role will initially be office based but will move to a hybrid model after probationary period. Accessible via car and with great public transport links, this is a fantastic company which will offer excellent training, development, and progression. The successful candidate will have;
- Minimum 12 months in a customer service or administrative role
- Exceptional customer service focus - puts the customer at the heart of what they do.
- Personal resilience
- Excellent communication skills
- Good administrative and IT skills with a working knowledge of MS-Office
- Strong personal organisation skills and attention to detail.
- Capacity for taking initiative when needed
- Good team working behaviours alongside the ability to work independently.
- Ability to prioritise workload
- Flexible approach to work
If you feel you hold the above skills and experiences, have excellent customer service skills and the drive and passion to support a number of key clients within a thriving team setting, please send your CV for review.
