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Senior Account Director – Retail POS & Signage
West Yorkshire
Salary: £open DOE
Are you an experienced Account Director or SAD looking for your next move in the retail POS sector?
We are seeking an experienced Senior Account Director to lead a key client account, ensuring the successful delivery of high-quality Retail POS & Signage solutions. You will be responsible for driving strategic direction, client satisfaction, and account growth while leading a high-performing team.
Key Responsibilities
- Lead the account team, ensuring exceptional service delivery and client satisfaction.
- Develop strong relationships with senior client stakeholders.
- Provide innovative POS and signage solutions aligned with client expectations.
- Continuously review processes, identifying improvements for added value.
- Deliver on agreed SLAs, KPIs, and financial targets while ensuring profitability.
- Identify opportunities for cross-selling and up-selling additional services.
- Oversee financial aspects, including invoicing, forecasting, and budgeting.
- Act as the primary point of escalation for client issues.
- Inspire and mentor the team, driving performance and professional development.
Skills & Experience
- 10 years of client services experience, specifically in Retail POS & Signage.
- Strong understanding of POS production, workflow, and retail landscapes.
- Proven track record of working onsite with clients and delivering outstanding customer service.
- Strong leadership skills with experience in mentoring and developing teams.
- Commercially astute with a business development mindset.
- Excellent communication, time management, and organisational skills.
What You Need to Excel in This Role
To succeed in this role, you must have an outgoing personality and be approachable, with a firm but fair management style. You should be confident in building strong relationships, leading teams with authority and empathy, and handling challenges with a solution-focused mindset.
Benefits
- 20 days annual leave bank holidays.
- Workplace pension (NEST).
- Employee Assistance & Discount Scheme.
- Training and Development Opportunities.
This role offers an exciting opportunity to take ownership of a high-profile account, lead innovation in retail POS solutions, and drive business success in a dynamic environment.
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